Black Friday Event | Terms & Conditions

Our Black Friday Event offers 10–70% off storewide for five days only. Please read the following terms carefully before placing your order, as different return conditions apply depending on the items purchased.

1. New season styles | 10–20% off

New season styles discounted by 10–20% during our Black Friday Event are eligible for our standard full-price returns policy.

• Refund: 100% of the product price paid, less applicable shipping costs.

• Store credit: 105% of the product price paid, less applicable shipping costs.

• Exchanges: Due to high order volumes during our Black Friday Event, we are unable to process exchanges. If you require a different size, we recommend placing a new order for the correct size to avoid missing out. Your original item can then be returned for a refund, provided it meets our return conditions.

To request a return, please contact us via email within seven business days of receiving your order.

All items must meet our return conditions outlined below.

2. Final sale styles | 30–70% off

All other styles discounted by 30–70% during our Black Friday Event are FINAL SALE.

These items are not eligible for a refund, store credit or exchange for change of mind, including incorrect sizing, fit or colour preference.

Please choose carefully before purchasing. If you are unsure about sizing or fit, we encourage you to contact us before placing your order.

3. Return conditions for new season styles

For items eligible for return:

• Returns must be requested via email within seven business days of receiving your delivery.

• Please include your order number, full name and reason for return.

• All garments must be unworn, in original condition with all tags attached.

• Returns must be sent using a tracked shipping service.

• Return shipping costs are the responsibility of the customer.

• Original shipping costs incurred by Dear Dylan will be deducted from the return amount in accordance with our standard returns policy.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

4. Complimentary gifts with purchase

During our Black Friday Event, the following complimentary gifts are available with qualifying orders:

• Spend $250+: Complimentary Clover Roulé Socks.

• Spend $350+: Complimentary Clover Roulé Socks + Wash Cloth Set.

• Spend $450+: Complimentary Clover Roulé Socks + Wash Cloth Set + L'Arc Comb.

Complimentary gifts are available while stocks last.

If your order qualifies for a complimentary gift and you subsequently return items for a refund, bringing your remaining order value below the qualifying spend threshold, the relevant complimentary gift(s) must also be returned.

If the required complimentary gift(s) are not returned, their full retail value will be deducted from your refund.

5. Shipping

Complimentary standard shipping is available on qualifying orders over $200.

Please allow additional time for order processing and dispatch during our Black Friday Event due to increased order volumes.

6. Faulty or damaged items

All items are carefully checked before dispatch. If you receive a faulty or damaged item, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and photographs of the issue.

7. Refund processing

Approved refunds will be processed to the original payment method used at checkout.

Please allow up to seven business days for your refund to appear, depending on your payment provider.

8. General sale conditions

• Black Friday discounts are available for the advertised promotional period only.

• Discounts apply to eligible products purchased during the event and cannot be applied retrospectively to previous orders.

• All purchases are subject to stock availability.

• These terms apply specifically to our Black Friday Event and take precedence over our standard change-of-mind returns policy where they differ.